Frequently Asked Questions
What is the return policy?
- 30-day return window from the date of delivery
- Prepaid return shipping label provided at no extra cost
- Items must be unused and in original packaging to qualify
- Full refunds issued once returns are received and approved
- Some items may be non-returnable (such as personal or custom products)
- Return shipping location may vary depending on the brand or item
- For help with returns, contact us at contact@maryjeancollective.com
Are any purchases final sale?
Some items are final sale and not eligible for return, such as personal care, custom, or discounted items (if marked as such at checkout)
When will I get my order?
Orders are typically processed and shipped soon after they’re placed. You’ll receive a confirmation email with tracking details as soon as your order is on the way.
Where are your products manufactured?
Our products are handcrafted by skilled artisans from around the world. Each item is made with care and reflects the unique culture and craft of its maker — you’ll find details about the artisan and their location in each product description. All orders are packed and shipped from our warehouse in Athens, Georgia.
How much does shipping cost?
Shipping is a flat rate of $9 to anywhere in the contiguous United States.
